To
The Divisional Railway Manager,
(Address)
(Date)
Dear Sir,
ADVERTISEMENTS:
This is to bring to your notice, the plethora of unfair practices which are going on in the Railways. On____________ (Date) I was travelling to ____________ (Place Name) by ____________ (Train Name) and my ticket was wait-listed WL-3. Due to the huge rush of ____________festival, the conformation of WL-2 was complete and mine was the next ticket to be available for berth and the T.T.E. of coach S-9, assured me that he will provide me a berth either from (Place) to (Place), the concerned T.T.E. was ____________ (Name), No. ____________.
However to my utter dismay, I found that wait-listed passengers of WL-10, WL-11 and thereafter were offered a berth while I was given false assurance. On insisting, the concerned T.T.E. showed his helplessness and deboarded the train at ____________ (Place) Junction. The corresponding T.T.E. at____________ (Place) blatantly asked for____________ (Amount) which having no option, I had to shell out and reach ____________ (Place). The name of that T.T.E. was Mr. ____________ (Name), ____________No. If such is the way of working of Indian Railways, the largest public sector, then one shudders to think about the fate of lesser fortunate people, who are not only harassed by the ticket checkers but also by the GRPs who extract money from them.
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This is a sincere request to your organisation that in order to bring credibility to Indian Railways, you should try to reform your wayward staff, instead of conducting raids, on ticketless travellers, as your employees are as much responsible as the WT travellers, for the loss of revenue to Indian Railways. Hoping to see an immediate action taken on the above mentioned staff and improving the image of Railways.
Thanking You
ADVERTISEMENTS:
Yours Sincerely,
(Your Name)