To,
The Branch Manager
(Insurance Company)
(Address)
(Date)
Sir,
I would like to inform you that I’m a policy holder of ‘Money Back Policy Plan’ Table ____________. My first ____________ (Amount) which was expected in the 1st week of ____________ (Date) has not reached me as yet. Moreover your Development Officer, ____________ (Officer Name), has also taken this matter quite lightly. This is despite the fact that I have been meeting him for the last one month, once a week. This does not speak well of your reputed organisation which is having a daily turnover of 300 crores.
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You are requested to look into the matter and expedite the process at the earliest.
Thanking you
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Yours Sincerely,
(Your Name)
(Address)
Reply to the above letter
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To,
(Name)
(Address)
Sir,
Having gone through your letter, we feel that there is definitely some communication gap between our Development Officer and your good self. However as you are our honoured customers, we deeply regret the incident. We have already looked into the matter and the accounts department has already been apprised to dispatch your cheque for the amount mentioned ____________ (Amount in Words) you can look forward to receive your cheque by the ____________ (Date). In case you do not receive the amount, kindly contact our office immediately.
Inconvenience caused is highly regretted and assuring you of our best services.
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With Warm Regards,
Branch Manager.
(Insurance Company Name)