To
The Marketing Manager,
(Company Name)
(Address)
Sir,
This is to bring to your notice that the undersigned had purchased a ____________ (Product Name) of ____________ (Company Name) make from your dealer ____________ (Name) Vide Bill No. ____________, ____________ (Date) after ____________ (Month), a slight defect was noticed and your dealer was immediately contacted. However, nobody from the dealer has visited the undersigned, in spite of repeated telephonic contacts. It is a matter of great disgrace that a company as reputable as ____________ (Company Name) is appointing dealers without attaching a sense of professionalism. This in the long run can tarnish your impeccable image. You are requested to look into the matter and take proper action at the earliest.
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Your positive action in this case is awaited.
Thanking you
Yours Sincerely,
(Your Name)
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To
(Name)
(Address)
Sir,
With reference to your letter ____________ (Date), at the outset, we sincerely apologise for the problem caused due to the inefficiency and negligence of our dealer ____________ (Name). We have already looked into the matter and have issued a strict warning to the aforementioned party. Our service- engineer along with the dealer will be visiting you shortly. Inconvenience caused is deeply regretted. You are always welcome to send your suggestions to improve our customer service.
With Warm Regards,
Marketing Manager
(Company Name)