Apology Letter to Customer about Replacement of Damaged Goods

From
Your Name
Address
(Date)

To
Your Customer Name
Address
(Date)

Dear (Name),

It was distressing to learn that the material we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment left our dock this morning and is scheduled for afternoon delivery to you on mention the ____________ (Date) Please turn over the damaged goods to the driver at the time of deliver.

I am sorry that this unfortunate incident occurred and sincerely appreciates your continued patronage.

Yours Truly,
(Your Name)