Having selected the most suitable persons for the various categories of jobs in the concern through the application of scientific techniques, it becomes necessary to arrange for their training.
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While education improves the knowledge and understanding of employees in a general way, training aims at increasing the aptitudes, skills and abilities of the workers to perform specific job.
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A person, however capable and competent, cannot do his best at a job unless he is systematically trained in the correct methods of work. The advantages of a training programme are obviously numerous.
In the first place, training brings about an improvement of the quality and quantity of output by increasing the skill of the employees. A novice, who has just started working without proper training, will normally produce less than another person who has been systematically trained. In fact, the quality of work done by him may not be up to the mark for lack of proper training.
Secondly, trained personnel will be able to make much better and more economical use of materials and equipment than untrained employees, thus reducing the cost of production.
Thirdly, since trained personnel will commit very few mistakes, the management can well afford to focus its attention on planning the work and encourage expert workers.
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Fourthly, training also helps in spotting out promising men and in locating mistakes in selection. The promising trainee will naturally be discovered from his quick understanding of instruction. An unsuitable trainee, on the other hand, will show absolutely no interest in training for the job concerned.
Lastly, training will create a feeling among the workers that they are being properly cared for and that the employer is sincere to them. This will improve relations between the employers and employees.
If, on the contrary, the workers are not fully trained in the correct methods of work, unwholesome developments may follow. The level of output and the quality of work may be poor. Untrained workers may develop a feeling of dissatisfaction towards their jobs and may leave the concern quite frequently and in large numbers, making for a high percentage of labour turnovers with its attendants evils.