Important types of communications in an organization on the basics of directions are listed below:
Types
1. Downward Communication:
Communication that flows from the top level of the organisation to the bottom level along with the scalar chain are known as downward communication.
Example for such type of communication are orders, instructions, rules, policies, programmes and directives etc. It specifies the extent of the subordinate authority and their responsibility.
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2. Upward Communication:
Upward communication is just the opposite of downward communication. In this communication system, the message is transmitted from the bottom of the organisation upwards to the top of the organisation through the middle managers along with the line.
Usually this includes workers’ grievances, suggestions and reactions. This communication system was not appreciated by the superiors. But it has assured importance in modem times and is considered to be a main source of motivating employees.
3. Horizontal Communication:
The flow of information between departments or people of equal level in an organisational structure may be termed as horizontal or lateral communication. The two departments may be under the same superior or may have different heads.
Such communication may be written or oral. The main object of lateral communication is to co-ordinate the efforts of different departments or persons.
4. Diagonal Communication:
Diagonal Communication is between people who are neither in the same department nor on the same level of organisational structure. It cuts across departmental lines. It generally takes place when members cannot communicate effectively through other channels.
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These upward, downward, horizontal or diagonal communication may be oral, written, formal, informal or even gestural.